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Part-time Telephone Opera

Date: Sep 15, 2021

Location: Birmingham, AL, US, 35222

Company: Birmingham Water Works

Job Information

Job Title: Telephone Operator                                     Department:  Customer Service

Reporting Relationship: Supervisor, Call Center                     Status: Non-Exempt

Grade:  6

General Responsibilities

Employee should operate the switchboard in a professional manner.  Routes incoming calls to the desired person or department in a fast paced environment.  Dispatch and Page messages company-wide using the telephone and radio.

Essential Job Functions

  1. Answer the telephone and assists callers by routing them to the various departments.

 

  1. Mail handling: includes pickup, drop off and distribution of department mail.

 

  1. Maintain incoming mail log

 

  1. Enters customer data into the customer service database. Relevant data includes: documenting refund check mail out, noting any correspondence regarding returned mail.

 

  1. Process address change mail to the customer account in the customer service database.

 

6.   The operator may be required to record Leak or Water outage message in the Voice Response System.

 

7.   Dispatch service orders to staff and maintain a daily excel spreadsheet of all orders called out.

 

8.   Perform various other clerical duties as assigned.

 

Essential Job Functions Con't

Education

High School Diploma or equivalent required.

Experience

One year of customer relations experience in the utility industry, collection agency or any industry dealing with the public.  Excellent oral and written communication skills are required.  Basic skills, such as Microsoft Word and Excel are required.  Excellent interpersonal skills are a plus.

Supervision

None

Physical Demands

Ability to stand, walk or sit for extended periods of time

Reaching by extending hand(s) or arm(s) in any direction

Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard

Communication skills using the spoken word

Ability to see within normal parameters

Ability to hear within normal range

Ability to move about

Work Enviroment

Moderate Noise (business office)


Nearest Major Market: Birmingham